TECHNICAL HELP
Tips
We strongly suggest that you write offline and copy and paste your text into the
online form in case of a connection problem while saving, which in rare cases
has been known to result in loss of data.
However, please note that formatting and greek or mathematical symbols cannot be pasted into the forms.
It is important that you save the information you have input within 40 minutes or the connection with the HFSP website will be broken and you will lose data !!
Please make sure you log off after every session.
Problems
If you experience problems accessing the
extranet site:
You might have encountered a bad internet
connection and the error page is stuck in the cache of your
browser linked to the address. In this case try emptying the
cache and try again. It can also help if you add or subtract the
final / in the web address. If all else fails, try installing
another browser.
Browsers
Known browser problems: the site has been
tested successfully with:
Windows:
Firefox 2.x & 3.x, Internet Explorer 7.x
Mac OS X:
Firefox 3.x
Linux:
Firefox 3.x
Recommended browsers
Recommended browsers are:
Windows: Firefox 3.0, Internet Explorer 7.0
Linux/unix: Firefox 3.0
MacOS X: Firefox 3.0
Safari on windows and Mac OS X has only limited functionality
Please always use the last stable version of your browser
Download recommended browsers
Firefox: http://www.mozilla.com/en-US/ - free